Customer Support

Licensing and purchasing

Personal subscriptions to access the Integrated Cognitive Simulator are available through the Subscribe link on our website.
All subscriptions purchased via this website are subject to the SIMTICS Terms of Use.
Your subscription is valid for a SINGLE USER only, and is not transferable.
The Single User License is for individuals for their own personal learning. Public screening and classroom rights are NOT included in this type of subscription.
For sales enquiries and information about other types of subscriptions and licenses (eg. tutor, academic, corporate) please contact sales@simtics.com

The Integrated Cognitive Simulator will work on any browser running Flash Player 9.0.124 or higher
We recommend an internet connection speed of 1.5 Mbps or higher. You can check your connection speed here.
Dual mouse functionality is available for ultrasound procedures
Dual mouse functionality is only available with USB devices
Dual mouse functionality requires you to download an additional piece of software. This will happen automatically at login
Certain mouse models do not support the scroll wheel functionality in the ultrasound simulations. You will need to use a different mouse. Users have reported problems with these models:
- Microsoft Mouse 6000
- Apple Mighty Mouse No A 1152
- Microsoft wireless optical mouse: C3K 1056
When using dual mouse functionality, only one mouse can be wireless
Dual mouse functionality is not available on Apple Mac unless you are running Windows. If you are using the Mac OS, you must select "Single Mouse" when you log in.

An interactive tutorial is available from the course menu. You will be able to access this after you log in