Effective communication is a vital skill for medical assistants and is the basis for successful patient care. Medical assistants must be able to communicate medical information professionally and accurately with a diverse group of people. This module provides knowledge in understanding the various types of communication styles and how to communicate with patients, co-workers, providers, and non-patients, including verbal, nonverbal, and written communication forms.
The SIMTICS modules are all easy to use and web-based. This means they are available at any time as long as the learner has an internet connection. No special hardware or other equipment is required, other than a computer mouse for use in the simulations. Each of the SIMTICS modules covers one specific procedure or topic in detail. Each module contains:
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