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MA Professional Skills
This module provides knowledge on how to communicate professionally as a medical assistant.
Effective communication is a vital skill for medical assistants and is the basis for successful patient care. Medical assistants must be able to communicate medical information professionally and accurately with a diverse group of people. This module provides knowledge in understanding the various types of communication styles and how to communicate with patients, co-workers, providers, and non-patients, including verbal, nonverbal, and written communication forms.
You’ll learn
- how to communicate in both the front and back office
- techniques for active listening
- essential nonverbal and verbal communication skills
- best practices for professional communication
- much more (see Content Details for more specific information)
Introduction
Step 1 - Nonverbal communication
Step 1.1 - Nonverbal communication with patients
Step 1.2 - Nonverbal communication with providers
Step 1.3 - Nonverbal communication with co-workers
Step 1.4 - Nonverbal communication with non-patients
Step 2 - Verbal communication
Step 2.1 - Verbal communication with patients
Step 2.2 - Verbal communication with providers
Step 2.3 - Verbal communication with co-workers
Step 2.4 - Verbal communication with non-patients
Step 3 - Listening
Step 3.1 - Listening to patients
Step 3.2 - Listening to providers
Step 3.3 - Listening to co-workers
Step 3.4 - With non-patients
Step 4 - Written communication
Step 4.1 - Written communication with patients
Step 4.2 - Written communication with providers
Step 4.3 - Written communication with co-workers
Step 5 - Improving your communication style
Step 5.1 - Improving written communication
Step 5.2 - Best practices for communicating with patients
Step 5.3 - Charting and communicating with other professionals
Step 6 - Confirming listener understanding
Step 6.1 - Giving instructions to patients
Step 6.2 - Requests from the providers
- Identify how to communicate with patients in the front office.
- Identify how to communicate with patients in the back office.
- Apply professional communication techniques when speaking to patients on the telephone.
- Develop an effective communication style utilizing body language.
- Communicate in written form.
- Restate patient communications to demonstrate understanding.
- Apply listening skills in a role-play or simulation exercise.
- Analyze their communication skills for areas of improvement.
- Relate to co-workers using effective communication skills.
- Demonstrate effective communication with a provider.
The SIMTICS modules are all easy to use and web-based. This means they are available at any time as long as the learner has an internet connection. No special hardware or other equipment is required, other than a computer mouse for use in the simulations. Each of the SIMTICS modules covers one specific procedure or topic in detail. Each module contains:
- an online simulation (available in Learn and Test modes)
- descriptive text, which explains exactly how to perform that particular procedure including key terms and hyperlinks to references
- 2D images and a 3D model of applied anatomy for that particular topic
- a step by step video demonstration by an expert
- a quiz
- a personal logbook that keeps track of all the modules the learner has studied and how long
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