Privacy Notice

At SIMTICS, we know how important it is to feel that your personal information is safe online. We are committed to maintaining the trust and confidence of all visitors to our websites (“Sites”) and users of our education software.

 SIMTICS only collects and uses data that we need to communicate with people and to deliver our Service. In particular, we want you to know that SIMTICS keeps your data secure both online and offline, and that we will never give your details to any other business for marketing purposes.

 In case you want to know more, we’ve provided information below on when and why we collect your personal information, what data we collect, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

We’ve tried to make this notice easy to understand, however you’re very welcome to contact us if you have any questions after you’ve read it.

What does this Privacy Notice apply to?

This Privacy Notice applies to visitors to and users of any SIMTICS website including www.simtics.com, blog.simtics.com, app.simtics.comhtml5.simtics.com, and any other site with “simtics.com” in its web address. 

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These websites are referred to in this notice collectively as “the Sites”, or individually as “the Site”. When referring to our application websites which contain the education content in our modules, we also refer to these as “the Service”.

This notice also applies to people whom we meet and engage with at conferences and tradeshows, and whom individual SIMTICS team members may meet online such as on LinkedIn and Facebook.

Visitors to our Sites

When someone visits a SIMTICS Site we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to different parts of our Sites so we can make improvements to them. 

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This log information is only processed in a way which does not identify any individuals; we do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our Sites.

Google Analytics uses cookies. (You can find more information on how cookies are used on our Sites in our Cookies Notice below.) By using a SIMTICS Site and/or the Service, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

If we do want to collect personally identifiable information through one of our Sites, we will be open about this. We will make it clear when we collect personal information, by presenting you with a form to fill in, and will explain what we intend to do with the information.

How we collect and use your data

SIMTICS may collect, use or share your personal information where it is necessary to do something that you have asked us to (like send you a newsletter, or bill you for a subscription), to communicate information about our product, to complete a transaction, to operate or improve our products and services, or to notify you about important matters related to your use of SIMTICS, such as answering support or billing queries.

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If you fill out a form on our Sites which indicates you are interested in our products, we may contact you to give you further information about SIMTICS and how it could benefit you. You can unsubscribe from this type of communication by clicking on the Unsubscribe link at the bottom of one of our emails, replying to one of our email messages and asking us to unsubscribe you, or you can submit your unsubscribe request via our website.

When you register for a SIMTICS free trial or request an educator guest account, we ask you for information such as email address and name so we can create a unique login for you. We also use your email address to stay in touch while you are using our product: for instance when you sign up we may send you a welcome message, product information and tips (so you can learn how to use the product), and notifications and updates related to your use of the Service.

When you request information from a SIMTICS team member at a tradeshow, conference or online we will collect your name and email address so that we can send you the information you requested. We may also continue to send you additional, relevant information about our product, so you can make an informed decision about whether to purchase it or not.

When you purchase a personal subscription, we will collect billing information from you including credit card details and billing address. We use this information to verify that the credit card is valid and isn’t being used fraudulently, to charge you for your subscription, and to notify you if a charge was rejected by your bank. We will also remind you when your credit card is about to expire, so you can update it if you want to continue your subscription.

When you use the SIMTICS product, the built-in logbook will automatically keep a record of your in-app activity for you, so you can monitor your performance and progress. This information includes what modules you access, how long you study each module, simulations and quizzes you attempt, and scores and completion times for simulations and quizzes.

  • The SIMTICS support team has access to your logbook data but will only view it if they need to in order to answer a support query from you.
  • If you are an individual learner who has made a private purchase at our webshop, no-one else outside the SIMTICS support team has access to your logbook information.
  • If you are using SIMTICS because it is part of your school’s curriculum or at the request of your employer, then it is likely that your instructors or supervisors will have access to view and print reports of your logbook data. Please read the Notice to students and employees of SIMTICS customers which follows.

Notice to students and employees of SIMTICS customers

If your SIMTICS access was purchased by your school or employer, note that SIMTICS is not responsible for the privacy or security practices of our organisational customers, which may differ from those set forth in this privacy notice. 

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SIMTICS is often used by organisations, mainly education institutions, training companies and healthcare providers, as a digital training resource for their students or employees, in which case the use of our product may be administered directly by the school or employer. If this situation applies to you, the access to and use of your personal data that is held by SIMTICS, including your logbook data, may also be subject to that organisation's own policies. By using SIMTICS in this manner, you agree that we may share your product usage information with that organisation and any related person or software product that is involved in administering your access to SIMTICS for that organisation.

Who else has access to your data?

We will never give your details to other companies and businesses for marketing purposes.

We use external payment partners to help us manage subscription charges and process credit card payments, so if you purchase a personal subscription, then these partners will have secure access to your payment data.

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These organisations store your information in encrypted form, using SSL, and only use it for these very specific reasons: 

  • management of your SIMTICS product subscription (Chargify)
  • processing subscription charges to your account (Chargify)
  • processing payments to your credit card (DPS Payment Express).

To find out more about how these companies protect your personal data, you can read their security statements using these links:

 If you are a newsletter subscriber, please also read the section below titled Newsletter Sign-up.

Other ways we may use your data

  • From time to time, SIMTICS may sponsor a promotion, prize draw or contest. You may be asked to provide personal information including name and email address in order to participate. We will use the information you provide to contact you about the results of the promotion, draw or contest. From such personal information, SIMTICS may also derive and store non-identifying and aggregate information to give us demographic information about the type of people who are interested in our products and services.
  • We may share your personal information to respond to subpoenas, court orders, or legal process, to establish or exercise our legal rights or, defend against legal claims and if in our judgment in such circumstances disclosure is required or appropriate.
  • We may share your personal information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our various terms of use, or as otherwise required by law.

Newsletter sign-up

If you register to receive our occasional e-newsletter, we will collect personal information in order to be able to send those newsletters to you. We use our newsletters to tell you about product updates and to share relevant information such as customer case studies, articles we’ve written, and articles from other reputable sources. We may also use your contact information to contact you to check that our records are up to date. 

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We use two external mailing system providers to deliver our newsletters: SharpSpring and MailChimp, depending on whether you are an academic user (e.g. instructor, teacher, program director, etc.) or an individual learner, respectively. These mailing system providers hold minimal contact information about you such as your email address which they need in order to deliver the e-newsletters to you by email.

 When we send newsletters we use industry standard technologies to gather statistics about how many people opened the email and how many clicked on links. This information does not identify individuals; we use it to help us monitor and improve our e-newsletter to make it more interesting and meaningful for our readers.

 For more information on how these two providers take care of personal data, you can read their privacy notices using the links below:

You can unsubscribe from our newsletter at any time by clicking the ‘unsubscribe’ link at the bottom of any of our newsletter emails, contacting us online or by emailing us at mydata@simtics.com and requesting to be removed from the newsletter list (or any other mailing list).

We do not rent or trade email lists with other organisations and businesses.

Security of your data

We always use appropriate measures to protect your information that we hold. (It's important to us that you can feel confident about this.)

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Our Sites that hold your data are secure. HTTPS (Hypertext Transfer Protocol Secure) is an internet communication protocol that protects the integrity and confidentiality of data between your computer or device and our Site. This gives you a secure and private online experience when using our Site. You will know our Site is secure because:

  • You will see “HTTPS” in our URLs, e.g. https://www.simtics.com.
  • You will see the word “Secure” in the browser bar, before the URL address.
  • When our billing registration form asks you to enter sensitive information such as credit card details, that information is encrypted and is protected with the best encryption software in the industry - SSL.
  • On secure pages and forms (like our billing registration form) the browser’s ‘padlock’ icon at the bottom of the page in browsers like Google Chrome will show that it is locked - as opposed to un-locked, or open, when you are just 'surfing' websites.

As well as protecting your data online, we also do everything in our power to protect your information off-line: 

  • Our team members are required to adhere to our Security Programme and Acceptable Use Policy and any updates to those.
  • Only specific SIMTICS team members are granted access to personally identifiable information, and only where they need it to perform a specific job that needs access to that data; for example, a customer service representative who responds to user queries or an admin team member who investigates billing queries.  
  • These team members are required to use passwords of the maximum length possible for each application or system that holds personal information.

The servers that store personally identifiable information are in a secure environment on Microsoft Azure in their data center in the USA.  You can read more about Microsoft’s security measures here: https://www.microsoft.com/en-us/TrustCenter/CloudServices/Azure/default.aspx

Links to other websites

The SIMTICS Sites and Service include hyperlinks to external websites, which are provided as a convenience or to guide you to additional relevant information. This Privacy Notice does not cover those external websites as we are not able to control the way they operate. 

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We do not pass any personal data to those other sites, but depending on how you use an external website, they may be able to collect some log data about you; for instance, your IP address if that site uses Google Analytics. 

If you have questions about how another site might use your information, you’ll need to check that site’s own privacy notice.

Social media sites

As an internet user, it’s important to remember that when you post a comment or content on any social media account (e.g. Facebook, LinkedIn, Twitter, etc.) or comment on a blog or discussion forum, etc., you have the ability to include personally identifiable information about yourself. If it is a site that is accessible to the public, you should be aware that any information you provide there may be read, collected, and used by other people who access those sites.

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To request removal of your personal information from a SIMTICS social media account, blog comment, or discussion forum, because you are unable to remove it yourself, you can contact us at mydata@simtics.com. In some cases, depending on where you posted your information, we may not be able to remove your personal information ourselves, in which case we will let you know if we are unable to do so and why.

Access to your personal information

You are entitled to access the personal information that we hold about you. 

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If you have made a purchase from us and you’d like to view or make a change to your account information at any time, you can access it by logging into your SIMTICS account and clicking on the Billing Information tab. If you are a SIMTICS user, the other main repository of data is your logbook which you can access by logging into your account and launching the SIMTICS application.

If you don’t have a paid SIMTICS account or if, for any reason, you would like a copy of your information that we have on file, or have it corrected by us, you can contact us by email at mydata@simtics.com, through our online contact page, or in writing to PO Box 84153, Westgate, Auckland 0657, New Zealand.

You are also entitled to request for your personal data to be deleted. To make a request for your data to be deleted, please use the same contact details above to make your request. Note that if you are using SIMTICS through your school or employer, then we will need to consult them before deleting any data.

Children

None of our Sites are intended for use by minors under the age of 13. We do not knowingly collect personal information from anyone below that age.

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SIMTICS marketing is directed at individuals 18 years and older, and in an education setting we only sell to institutions for use by students in Senior High School or older (i.e. Grade 11 upwards).

If you are younger than 16, do not use the Service and do not provide any personal information to us. If you are a parent of a child under 13 and become aware that your child has provided personal information to SIMTICS, please contact us at mydata@simtics.com.

Changes to this Privacy Notice

We may update this Privacy Notice from time to time. When we do, the changes will be published online and will be effective immediately. Be assured that our goal with any future changes is always to ensure that your data is protected and to comply with relevant laws.

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The most current version of this Privacy Notice is located on our Sites. We encourage you to check this page regularly to view any changes we have made to the Privacy Notice.

This Privacy Notice was last updated on May 9th, 2018.

Cookies Notice

Like most websites, SIMTICS Sites use “cookies” to help us deliver a better service to you while you are using our Sites. Our cookies are harmless and are deleted each time you close your browser tab.

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What is a cookie?e

Cookies are text files, often encrypted, which contain small amounts of information that are used by web developers to improve the user’s experience on a website. Cookies do lots of different jobs, like letting you navigate a website efficiently and remembering your preferences in between sessions.

Cookies are created and stored on your computer or mobile device when you visit a website. Each time you return to that website, your browser sends the relevant stored information back to the website.

You can configure your browser to accept all cookies, notify you when a cookie is set, or reject all cookies. The method for doing this will depend on the browser you use.

However cookies are almost unavoidable if you use the internet. Over 90% of all websites use at least one type of cookie, including the largest and most popular websites like YouTube, Google, Gmail, Twitter, Yahoo mail, Amazon. If you disable or reject all cookies, then in most cases you won’t be able to log in and use those sites. The same applies to SIMTICS: if you reject all cookies, you will not be able to use the SIMTICS Service or products properly, you may not be able to "sign in" and you may not be able to take full advantage of other offerings.

 

How long are cookies stored for?

Session cookies are created temporarily during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Once you close the browser window, all session cookies are automatically deleted. These are the only type of cookies that SIMTICS uses.

Persistent cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.  

You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

 

Cookies we use on our Site

We only use cookies for storing session information (i.e. to track whether the user is logged in or not), and a session identifier so we can establish who it is that is interacting with the Site.  

 

Third party cookies 

We use web software from other software providers (often called “third parties”) that may use cookies. These other organisations may set cookies to allow them to track the success of their application or customise the application for you.

 

The third party software we use includes: 

  • Intercom – for in-app communication with users of our Sites
  • Google Analytics – to track usage of our Sites
  • Raygun – for error and performance monitoring of our Sites
  • Facebook and LinkedIn – e.g. if you choose to use the “Login with Facebook” or the “Login with LinkedIn” options when you sign up, or click on a Facebook icon while on our Site

You may also have cookies from another application that you choose to access while using our Site. For example, if you choose to share content through Facebook or Twitter, you might have cookies from these websites.

Also, if your school or employer uses a learning management system (LMS) like Blackboard, Moodle, or Canvas to provide you with access to SIMTICS, then the LMS may use its own cookies.

Because of how cookies work we cannot access any third party cookies, nor can those third parties access the data in cookies used by SIMTICS. If you have queries about cookies from other websites, please check those websites for more information about the cookies they use and how to manage them.